When adopting GenAI, it is critical that banks take a strategic approach – ensuring that the technology is fully embedded into the bank’s front-to-back office operating model and aligned with other objectives and constraints (such as staff capabilities and process optimisation). At the same time, banks need to be aware of their role in building trust and ensuring a robust regulatory framework to support the development of this emerging technology.
In PwC’s new paper, we outline key considerations for banks on their GenAI adoption journey and feature multiple use cases where we have helped deliver tangible benefits for banks operating in Hong Kong. Find out more about how PwC Hong Kong can help by downloading the report Unleashing the power of Generative AI (GenAI) to reshape Hong Kong’s banking sector.