Placing ‘Treating Customers Fairly’ at the heart of insurance
February 2024
Treating Customer Fairly (TCF) has been gaining increasing traction with insurance regulators as they seek to enhance consumer protection. The TCF bar is being raised for the insurance industry. Successful navigation of these increasing demands requires effort from every function relevant to the lifecycle to take ownership for TCF, from product design, marketing, sales and advisory, intermediary management, claims, and servicing.
Check out our observations on the latest regulatory expectations on demonstrating TCF throughout the insurance lifecycle to illustrate the ideas.
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