Shifting demands, competing priorities: Adjusting to the new talent realities in financial services
Financial services CEOs are concerned about the potential threats a lack of availability of skills and speed of technological change pose to the growth prospects of their organisations. Beyond the immediate economic uncertainty, financial services face the disruptive impact of new technology, regulation, changing customer expectations and competition from fintech. Balancing different priorities and developing the adaptive, diverse, digitally savvy and relationship-driven workforce needed will require a new mindset as much as a new skillset. See our findings from the 490 financial services CEOs we interviewed.
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